Quick Installation Guide
Easily download, Install and set up the app on your device by following these step-by-step instructions. If you encounter any issues, check out the troubleshooting guide below.
Installation Guide
How to Install Mac App
Step 1: Download the App
- Click on the provided download link to download the app for Mac.
Step 2: Install the App
- Simply drag the application icon from the window into your Applications folder to install it.
Step 3: Open the App
- After installation, open the app from your desktop or application menu.
Note: The installed app may take 30-35 seconds to open. Your patience is greatly appreciated.
Step 4: Log In
- Use your valid credentials to log in and access your learning platform.
Troubleshooting
Download & Installation
Troubleshooting:
Download Fails
If you're facing issues while downloading the app, it may be due to an unstable internet connection or antivirus/firewall interference.
Solution: Ensure stable internet connection/Temporarily disable antivirus or firewall.
Installation Fails
If you're encountering installation issues, check for low disk space, incompatible system requirements, or interruptions
Solution: Ensure sufficient disk space is available or use a system that meets the minimum required specifications.
Important Note: Your antivirus or firewall may mistakenly flag the app during download due to the installation process. However, rest assured that our app is secure, thoroughly tested, and free from malicious code. You can safely proceed with the installation.
FAQ
Why am I unable to download the app?
Why is the app not installing on my system?
What are the system requirements for installing the app?
What should I do if the app doesn't open after installation?
App Setup Issues
App Setup Issues
If you're unable to open the app after installation, follow these steps to resolve the issue:
1. Check Installation
Sometimes, the app may not have been installed properly. Uninstall the app, then reinstall it to ensure proper installation.
2. Verify File Integrity
Installation files might have become corrupted. Try downloading the app again from the official source and reinstalling it.
3. Update Your Operating System
An outdated operating system can prevent the app from running properly. Make sure your Mac OS is up to date.
Content Access
Content Access Restrictions:
✅ DO's
Use a physical Mac PC with the required minimum OS specifications.
Use the app as intended without modifying system settings.
Access content through the app within the given timeframe.
Keep the app updated to access the latest features and security patches.
Ensure a stable internet connection for downloading content and syncing profile changes.
Follow troubleshooting steps or contact support if you encounter any issues.
🚫 DONT's
Avoid running the app on virtual machines, cloud machines, or external displays.
Do not use screen recording, screenshots, or screen sharing while using the app.
Do not manipulate lesson expiry dates or system time to extend access.
Do not tamper with installation files or try to modify app processes or content files.
Do not attempt piracy or unauthorized sharing of downloaded content.
Do not ignore device restriction messages—contact the admin if “Maximum device limit reached” appears.
Account Suspension
⚠️ Secure Access Policy: Protect Your Account
To ensure a safe and fair learning experience, we actively monitor for suspicious activity. Any attempt to manipulate content, bypass security, or share content illegally may result in account suspension. Follow the guidelines to keep your access secure.
Your account may be blocked if:
- You manipulate content or system settings.
- You use third-party tools to bypass security.
- You engage in piracy or unauthorized sharing of content.
We take security seriously! Violating these guidelines may lead to permanent account suspension to protect the learning environment.
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